We will accept a return/exchange within 14 days of receiving your order. Items must be in new condition with tags attached and free of smoke, makeup, deodorant, or any stains. Returns/exchanges are not accepted on FINAL SALE/CLEARANCE items. Returns will be issued in the form of a store credit only. Undergarments and tights are final sale.
Store Credit will be issued in the form of a Digital Gift Card via the e-mail address the was entered at checkout. In this Digital Gift Card e-mail, you will be able to click on “view gift card balance” to open an image of a gift card. There will be a code to enter that can be used to shop our online store (carolinadancewear.com), and a QR code to use in store. In order to redeem your Store Credit in store, you will need to present this QR code. We can resend the Digital Card to your email, but we will not be able to access the code to enter at checkout.
Buyers will be responsible for shipping fees of all returns, unless it was our error. Buyers will need to ship back to our store using their own preferred method of shipping. Once we receive your return in the mail, please allow 3-5 business days for the return to be processed. Please ship all returns with your original packing slip to our store address:
1627 New Garden Rd.
Greensboro, NC 27410